In the past few years, the rapid development of e-commerce has caused a reverse logistics to exist everywhere. Consumers who experience bad things will always try their best to return goods. This has become one of the nightmares that have to be faced by a company. Because of that reason, the shipping service provider continues to improve its quality in handling reverse logistics because of the many requests. But what exactly is reverse logistics, and how is the process? Here are some explanations about reverse logistics that you should know:
What is Reverse Logistics?
Reverse logistics is a process of returning goods from producers to producers or suppliers of goods. This can occur due to goods that are not suitable for consumers because of shipping errors, expiration, or damage. Products that have been returned can be repaired then sent back or change with new goods. Reverse logistics has various types related to activities such as returns, remanufacturing, refurbishing, delivery failures, unsold good, end-of-life, repairs and maintenance, and packaging. With reverse logistics, companies must plan a strategy to manage their products beyond the final sale. They have to plan repairs, redistribution, insurance guarantees, and much more.
Why is Reverse Logistics Important?
Reverse Logistics completes a product’s travel cycle to support the company’s product-reuse-reduce-recycle process. Companies can still sell them again at lower prices, improve new products, and then resell them, or dispose of them in a way still a concern with the environment.
How Does the Reverse Logistics Process Take Place?
Actually, the process of reverse logistics is different depending on what type of business is being undertaken. But in general reverse logistics involves the post-sales management process. After the sales transaction is done, the goods will be sent to the customer’s address. Then if consumers find oddness, they will file a complaint and ask for a complete return of goods via logistics services. If the complaint request is returned, the next process is the logistics service provider to arrange the return process to the supplier company. For this reason, reverse logistics services are needed.